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Find answers and solutions to common issues. If you cant find an answer, contact us and we will be happy to help.
Please Call Our Office at +256 705 222 435 or email us with your question

TOP 10 MOST POPULAR FAQs

Who is Magic 1Xtra TV Channels?

Magic 1Xtra TV Channels is an online streaming service that allows customers to watch a wide variety of Uganda’s best live TV and Radio content on a smartphone, computer, and smart-tv.

How to use Magic 1Xtra TV Channels on PC?

 

How to setup Parental Guidance (PG)?

 

    • Go to account.
    • Select Profiles.
    • Select New Profile.
    • Give the profile a name and a pin.
    • Select ‘Parental Control’.
    • Click on ‘Select channels you wish to view’.
    • Select stations you want.
    • Click on ‘submit’.
    • Go to Change Profile and select it.

How much do you need to pay?

  1. 10K Monthly
  2. Free With Ads

How to download the app?

 

    • Go to Google PlayStore or iOS AppStore.
    • Search for ‘Magic 1Xtra TVChannels’.
    • Download the app.

How can I register my number on the app?

 

    • Open the Magic 1Xtra TV app on your phone.
    • Click on register.
    • Type in the phone number you want to register.
    • In a short while, a message will pop up on your phone with your pin. (use the pin to log into the app) OR contact customer-care center to have your number registered.

How can I pay for my app (subscribe)?

 

    • Login on to the app.
    • Click on the human icon on the right-hand top corner.
    • Select purchase-then purchase for self.
    • Select a bundle.
    • Enter your mobile money pin to Pay.

How do i reset my pin?

 

    • To reset your pin, contact us +256 707 702650 or WhatsApp +256 705222 435, We shall guide through the process of pin reset.

How do i toggle on data saving mode

 

    • Open the app (Android, iOS)
    • Go to preferences (👤 Human icon)
    • Enable data saving mode
    • Set max video quality to low
    • Enjoy the seamless experience

A Local and Diaspora Focus

In Uganda, Magic 1Xtra TVChannels has emerged as a leading provider of digital television services, offering a diverse range of channels catering to the varied entertainment preferences of its audience. Notably, Magic 1Xtra TVChannels has also focused on reaching out to the Ugandan diaspora, enabling them to stay connected with their roots through access to Ugandan television content from anywhere in the world.

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